Refund policy
Ryvalia Return and Refund Policy
One-Time Purchases
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Eligibility: We accept returns for unopened and unused products within 30 days of purchase.
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Process: To initiate a return, please contact us at hello@ryvalia.com with your order number.
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Condition: Returned products must be in their original packaging and condition. Products that have been opened, used, or altered in any way are not eligible for a refund.
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Shipping: Customers are responsible for return shipping costs.
Auto refill Orders – Ryvalia Insider Club
When you subscribe, you officially join the Ryvalia Insider Club and unlock exclusive member benefits:
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Free premium gifts valued at over $200 (including skincare packs and travel sets).
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Insider-only discounts and offers.
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Early access to new product launches.
To make these exclusive benefits possible, your subscription includes a minimum of two (2) orders (Your first order and 1 auto-refill).
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The first subscription renewals (2nd order) is non-refundable and cannot be canceled once processed, as they are part of your Insider commitment.
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After your first renewal (2nd order), you can manage your subscription freely — pause, skip, or cancel anytime directly through your account.
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If you decide to leave the Insider Club early, please note that you would be renouncing the exclusive gifts you already received and the future rewards reserved for Insiders.
Refunds
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Inspection: Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund.
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Method: Approved refunds are processed within 3 business days and issued to the original payment method.
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Shipping Costs: Shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 5 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
Contact Us
For any questions about returns, subscriptions, or refunds, please contact us at:
📧 hello@ryvalia.com