Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription, you’ll receive repeat deliveries based on the frequency you select.
Your payment details will be stored securely and charged for each delivery, unless you choose to pay in advance.
The Ryvalia Auto-Refill program begins with a commitment of 2 orders (Your first order and 1 auto-refill). After that, you can pause, skip, reschedule, or cancel anytime.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
To cancel or change your subscription, you can do so at any time. Order confirmation emails include links to manage your subscription.
See our returns policy for more details on returns and refunds.

Cancellations
Once an order is processed per the subscription, we cannot cancel it. All subscriptions must be cancelled prior to renewal date.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.